Cancellations, Returns, Refunds & Exchanges Policy

Extract from Ts&Cs

5.1 Customers have the right to cancel their order(s) within 14 working days from the day the goods are delivered to them.

5.2 Customer must produce the original purchase receipt, without a valid receipt we will not process any refunds/returns.

5.3 For made-to-measure/custom-made or personalised items we will not accept any returns and/or issue a refund unless the goods being returned were faulty when received by the customers.

5.4 if the purchase has been made with a Credit/Debit card then the return/refund will only be made to that card within 3-5 working days i.e. we will not be able to pay cash.

5.5 if the purchase has been made via online banking/PayPal then the return/refund will be made to customers' bank/PayPal account within 3-5 working days, under normal circumstances.

5.6 for cash purchases, we will pay cash if the return is made in person or will transfer the amount to customers bank/PayPal account, provided a valid purchase receipt is produced. 

5.7 Customers must return the goods unworn/unwashed to qualify for a refund, within 14 days of receipt.

5.8 To exchange items, goods must be returned unworn/unwashed within 28 days of receipt.

5.9 On cancellation for whatever reason, you must return the goods to us at your cost unless the goods returned are notably faulty.

5.10 On cancellation for whatever reason, you must return the goods to us at your cost unless the goods returned are notably faulty.

5.11 Refunds are given minus postage costs unless the goods returned are notably faulty.

5.12 Please make sure you have checked your size/colour and/or any other option(s) before you place your order. Orders made by customers, with incorrect sizes/colours and/or any other option(s) will not be eligible for free returns/refunds/exchanges. All returns, refunds and exchanges will be subject to our Returns Policy and returns/refunds for incorrect orders will be paid less delivery costs i.e. customer will bear the costs of delivery unless the item(s) being returned, refunded  and/or exchanged is/are notably faulty on our part.

Important: Please open and fully check the contents of your delivery before signing to confirm receipt. Mistakes and damages cannot be rectified unless noted and reported at the point of accepting your delivery.

Please notify us of the problem at the time of cancellation either by:

1. filling and submitting the "Returns" form on our website or
   
2. sending an email to Returns  or
3. calling us on "+44(0) 1274 317 365" or
4. sending us a Whatsapp Chat  request.