Customer Testimonials

Grant Elliott 26/06/2020

Nice and comfortable shoes. Delivery received on time and order updates were provided from time to time. Nice first time experience, happy with service...

Asif Iqbal 19/12/2019

I order shoes delivered on time and I like my shoes its hand made and quality is brilliant I give 5 star and share my experience..

Ali Akbar 19/12/2019

Friendly and polite Customer Service, Excellent after sales care. Great quality shoes, of the same standard if not better than major international brands like Gucci. Prices are extremely low for this..

Syed R 18/12/2019

I had shoes made to my specification, wide fitting The shoes were better than expected, good quality and most importantly delivery was in good timing...

M.K 18/12/2019

Very nice material and comfortable shoes, also perfect size and very durable, high quality..

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FAQs

Why register?

When you register, new doors open for you to save money, get special offers, receive product availability alerts, receive newsletter (if you opt in) see your account activity, print your invoices and keep track of your order status. We give our registered users special discounts which are normally not available to unregistered customers.

Do you accept credit/debit cards? Can I Pay by Credit/Debit card?

Yes we accept all major Credit/Debit cards through PayPal. When you go to the checkout page, please select PayPal if you wish to pay by Credit/Debit card,click "Confirm Order" and you will be taken to PayPal payment page.Here you can either pay through your PayPal account (if you have one) or chooseto pay by Credit/Debit card. Simply choose the option that suits you and followthe easy on-screen instructions. Alternatively, you can make an on-line or overthe counter transfer into our bank account. Please see "Payment Methods" in Information section of our website for more details.

How long does my order take to arrive?

We aim to give you the best possible shopping experience and customer service soyou come back again to shop with us and recommend us. Hence, we endeavour to get your order delivered to you as soon as the payment has been received.However, there are some factors which need to be taken into consideration such as the "Delivery Method" you choose at the checkout, the time of the year such as bank holidays, the type of payment method you choose and availability of the items. We will always keep you posted and give you an update on your order.

How do I check the status of my order?

We recommend that you register with us (if you have not already done so). This way, you will be able to keep track of your orders, check your account activity and be in control of your account. We also send our customers SMS alerts using the latest "SMS Notification" system. This service sends our customers SMS Notification when their order status changes.

Not a registered customer? No problem at all. If you're not a registered customer, please use this link "Guest Order View" to see the progress of your order.

Why am I being asked to confirm my email?

Before you can access our website, you need to confirm your email address. This helps to prevent spammers and speeds up the order processing. We will use this email to send you invoices and order confirmation emails, hence confirmation is required.

Why do I need to confirm my email address?

Upon submitting your account registration form, we will send you an email confirmation link to your email address. All you need to do is to click the link provided in the email with the subject "Security First - Please verify your new account" and you are done. You will only be asked to this once ,immediately after your account registration submission.

How can I contact Zest 365?

By Phone: Simply call +44(0) 1274 317 365. Our lines are open 10:00 - 17:00 on Mon-Fri, 11:00 - 17:00 on Saturday and 12:00 - 16:00 on Sunday.
Contact Us Form: Complete an enquiry form here.
By E-mail: You can e-mail orders to enquiries@zest365.co.uk. Please provide as much details of the product as you can if you're contacting us about our product(s).
By Post: You can send us a letter at Colonnade House, Flat 10 Floor 8, 201 Sunbridge Road, Bradford, West Yorkshire BD1 2HQ, England, UK.

Still can't find what you're looking for?

Need help? Call us: 01274 317365.

Returns Policy

Cancellations and Returns

Extract from Ts&Cs

5.1 Customers have the right to cancel their order(s) within 7 working days from the day the goods are delivered to them.
5.2 Customer must produce the original purchase receipt, without a valid receipt we will not process any refunds/returns.
5.3 if the purchase has been made with a Credit/Debit card then the return/refund will only be made to that card within 3-5 working days i.e. we will not be able to pay cash.
5.4 if the purchase has been made via online banking/PayPal then the return/refund will be made to customers' bank/PayPal account within 3-5 working days.
5.5 for cash purchases, we will pay cash if the return is made in person or will transfer the amount to customers bank/PayPal account, provided a valid purchase receipt is produced.
5.6 Customers must return the goods unworn/unwashed to qualify for a refund, within 7 days of receipt.
5.7 To exchange items, goods must be returned unworn/unwashed within 28 days of receipt.

5.8 On cancellation for whatever reason, you must return the goods to us at your cost unless the goods returned are notably faulty.

5.9 Refunds are given minus postage costs unless the goods returned are notably faulty.

Important: Please open and fully check the contents of your delivery before signing to confirm receipt. Mistakes and damages cannot be rectified unless noted and reported at the point of accepting your delivery.

Please notify us of the problem at the time of cancellation either by:

filling and submitting the "Returns" form on our website or
email Returns
telephone "+44(0) 1274 317 365" Or
Send us WhatsApp Chat request.

All Products

Handmade Brogues

Handmade Boots

Handmade Smart Shoes

Slip-on Shoes

Custom Made - Pre-Order

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Customer Testimonials

Returns Policy

Cancellations and Returns

Extract from Ts&Cs